Privacy Policy

1. Who we are

HCL Group Limited (“we”, “us”, “our”) provides business coaching and related services. Our registered address is 2A James Carter Road, Midrand, London, United Kingdom. We are committed to protecting your personal data and being transparent about how we use it.

2. Information we collect

We may collect and process the following information:

• Contact and identity: name, email address, phone number, job title, and company name when you request a call, book a discovery session, or contact us.
• Communication: content of emails, contact form submissions, and notes from calls or meetings.
• Business context: information you share about your business, goals, challenges, and outcomes (e.g. for coaching and programme delivery).
• Technical data: IP address, browser type, device information, and how you use our website (see our Cookie Policy).

3. How we use your information

We use your data to:

• Respond to enquiries and provide discovery calls and coaching services.
• Send relevant information about our services, events, or resources (where you have agreed).
• Improve our website, services, and client experience.
• Comply with legal or regulatory obligations.
• Protect our rights and the security of our systems.

4. Legal basis for processing

We process your personal data on the basis of: (a) your consent (e.g. when you submit a form or opt in to communications); (b) performance of a contract or steps prior to entering a contract (e.g. discovery calls and coaching); (c) our legitimate interests (e.g. improving our services, security, and marketing to existing clients where lawful); and (d) legal obligation where applicable.

5. Sharing your information

We do not sell your personal data. We may share it with trusted service providers (e.g. email, hosting, calendar, and CRM tools) who act on our instructions and are bound by confidentiality. We may also disclose data where required by law or to protect our rights.

6. How long we keep your data

We retain your data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry and marketing data are typically kept for a limited period after last contact unless you have an ongoing client relationship, in which case we retain records in line with our business and legal requirements.

7. Your rights

Depending on applicable law, you may have the right to:

• Access and receive a copy of your personal data.
• Correct or update inaccurate data.
• Request erasure or restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or for direct marketing.
• Data portability (where technically feasible).
• Withdraw consent at any time, where processing was based on consent.
• Lodge a complaint with a supervisory authority (e.g. the ICO in the UK).

To exercise these rights or ask questions about our use of your data, contact us at info@hclgroup.com.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure; we strive to use industry-standard practices to safeguard your information.

9. International transfers

If we transfer your data outside the UK or EEA, we will ensure that appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place as required by applicable law.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when we make changes. We encourage you to review this page periodically.

11. Contact

For any questions about this Privacy Policy or our use of your personal data, please contact us at info@hclgroup.com or write to HCL Group Limited, 2A James Carter Road, Midrand, London, United Kingdom.